Terms of Service

Zerodoc is the trading name of Rocsoft Ltd, incorporated in the Isle of Man. Questions about these terms: [email protected].

Zerodoc extracts text and structured fields from documents you submit via the API or dashboard. Documents are processed in memory only and discarded after each response — see our Security page for how this works.

• You must provide a valid email address and keep it current.
• API keys are secret. You are responsible for all use of the Service under your keys; tell us promptly if a key is compromised so we can revoke it.
• You must be acting in the course of a business or profession. The Service is not offered to consumers.

• Only submit documents you have the legal right to process. You are responsible for the content of documents you submit.
• Do not use the Service for unlawful purposes, or to process content whose processing would be unlawful.
• Do not attempt to circumvent rate limits or quotas, probe or disrupt the Service’s security, or resell the Service without our written consent.

• Paid plans are billed monthly in advance via Stripe. Pages beyond your plan allowance are billed as metered usage at the published overage rate; the Free plan simply stops at its limit.
• You can cancel or change plan at any time; cancellation takes effect at the end of the current billing period. Except where required by law, fees already paid are not refunded pro rata.
• We may change prices with at least 30 days’ notice by email or via the dashboard; changes apply from your next billing period.

We do not store the documents you submit or the data extracted from them. What little we do hold (account email, hashed API keys, usage metadata) is described in our Privacy Policy.

Our Data Processing Agreement is incorporated into this Agreement by reference and applies automatically to all customers, without a separate signature. If you need a countersigned copy for your records, contact [email protected].

We aim for high availability but do not guarantee uninterrupted service and offer no SLA on self-serve plans. We may improve or change the Service over time; if we materially reduce or withdraw functionality you pay for, we will give reasonable notice.

We own the Service and everything in it except your content. You own your documents and the extraction output we return to you; we claim no rights over either and do not use your content to train models.

Extraction is automated and probabilistic. Every field is returned with a confidence score precisely so that you can decide what to trust: you are responsible for verifying extracted values before relying on them, particularly for payments, accounting or compliance. Except as expressly stated, the Service is provided “as is” and we disclaim all implied warranties to the fullest extent permitted by law.

Neither party is liable for indirect or consequential loss, or for loss of profits, revenue or data. Our total aggregate liability under this Agreement is capped at the greater of £100 and the fees you paid us in the 12 months before the event giving rise to the claim. Nothing in this Agreement excludes liability that cannot be excluded by law, including for fraud.

• You can close your account at any time.
• We may suspend or terminate access for material breach of these terms, non-payment, or use that threatens the Service or others — where practicable, after notice and a chance to remedy.
• On termination your API keys are revoked and account data is deleted as described in the Privacy Policy. Sections 9–11 and 13–14 survive.

We may update these terms; material changes will be notified by email or via the dashboard at least 14 days before they take effect, and continued use after that date is acceptance. We may assign or novate this Agreement to an affiliate or to a successor entity (for example as part of a corporate restructuring), provided your rights are not materially reduced; you may not assign it without our written consent.

This Agreement is governed by the laws of the Isle of Man, and the courts of the Isle of Man have exclusive jurisdiction, except that either party may enforce intellectual property or confidentiality rights in any court of competent jurisdiction.